FAQ

PRODUCT

Yes, you are a master of your subscription. Once you log in into your account you can change the frequency, products, skip or cancel your subscription.

Here are the steps:

LOGIN -> Manage Subscription

Change date = change the day you receive the subscription on

Change frequency = change how often you want to receive the subscription

Manage Upcoming orders = change what products you receive or skip an order


Unfortunately, we do not have this feature. If someone wants to subscribe and order something at the same time. They would need to make the order or subscription first and the other one after that.

Press "Subscribe and save" at the top. And pick any of the subscriptions to receive.

Free shipping + you save 15% and you get all your needed supplies on time.

You can subscribe to all pads and liners.

It is one of our subscription offers. Picking the "Build Your Own Box" lets you choose what you want to receive every 1-6 months. You can build your box with 9 packs of various pads and liners, whichever fits your needs the most.

Our kits contain 9 packs of pads. When you subscribe the delivery frequency will be every 4 months by default, but you can change that on the time of order, or later if you will see the need to change to shorter or longer time. Since Genial Day pads absorbency is very high and FAR-IR anion strip protects pad from bacteria and odor, women can wear our pad longer than regular or other organic pads. Therefor one box of 9 package can serve for 4 up to 6 months. But if there are few menstruators in the family, probably you will need the box to receive more frequently. Or if your flow is extremely heavy and if you are ordering not just the pads, but also liners, probably you will need the box more frequently then 4 month. 

1. Log into your account.

2. Press "Manage Subscription"

3. Scroll down and press "Cancel Subscription" and then the red button.

1. Log into your account.

2. Press "Manage Subscription"

3. Press "Change date" next to "Next order date" and change it to any day you like. 

This will impact all orders upcoming subscription order dates. 

1. Log into your account.

2. Press "Manage Subscription"

3. Press "Change frequency" under Order frequency and select the frequency you need.


1. Log into your account.

2. Press "Manage Subscription"

3. Press "Manage upcoming orders" and then click on "Make your selections"

The modifications will be applied to all future deliveries.


1. Log into your account.

2. Press "Manage Subscription"

3. Press "Address and shipping information" and click on "Edit" what you want to make a change.


1. Log into your account.

2. Press "Manage Subscription"

3. Press "Payment information" and click on "Edit" to change your payment information.


Unfortunately, we do not have this feature. But you can change the delivery date or skip an order.

1. Log into your account.

2. Press "Manage Subscription"

3. Press "Manage upcoming orders" and then click on "Skip order"


Our promise to clients is no toxic chemicals in our products, only health, function and comfort. GENIAL DAY pads, liners, and wet wipes are tested in Europe Aitex textile Institute for Oeko-Tex certificate renewal each year. The certificate is issued for products which meet human-ecological requirements. Besides that, our pads and liners are tested dermatologically and has no cases of any skin irritation. Each batch of GENIAL DAY is tested for quality, bacterial, fungal count, and pH level. 

The menstrual cup is being tested for biocompatibility and sensitization, and showed no negative impact. Medical grade TPE absolutely safe, has no harmful siloxanes opposite to silicone cups, heavy metals, BPA or other harmful substances. This is probably the safest menstrual cup in the market. Our cups medical grade TPE is made in Germany.

Genial Day strives to use as many natural ingredients as possible, while ensuring maximum effectiveness and comfort while using our products. 

YES. We never tested our products on animal or used any animal derived ingredients. All our products are VEGAN -Vegetarian society approved (UK) also our company is Leaping Bunny certified. 

Yes, our products are safe for any age and for even the most sensitive skin. However for the tweens we recommend using the pads while they get more comfortable with their body and can use the menstrual cup. We offer size S menstrual cup, which is suitable for teens. 

We have 3 sizes of pads:

Size 4 Regular Flow

Size 5 Heavy Flow

Size 6 extra Heavy Postpartum 


Size 3 mentioned on the package is available only in Europe. 


Genial day has 2 sizes of liners:

Size 1 cotton liners

Size 2 Absorbent cotton liners

Prewash it with cold water if it was stained with blood and wash it in the washer. Hand it to dry, and do not iron. Do not use bleach or softening products when washing.

Even we strive to have as many recyclable packaging as possible, the women health and hygiene is our main focus. That is why we do not use paper packaging for our pads or liners. These packages are not recyclable, however you can dispose it to the plastic containers. The Wet wipe package is recyclable, and you can dispose it together with plastic. When disposing Menstrual cup paper packaging rip out the plastic window and dispose the box together with the paper. 


We make our products in the factories which meet quality and environmental requirements like ISO 9001, ISO 14001 and GMP. Our products are designed in Lithuania, Europe, and made in Europe (menstrual cups) or China (pads, liners, period panties and wipes). 

We use unique patented FAR-IR Anion technology which provides natural protection from odor and bacteria. Also, the material we use in our pad does not contain any dyes, fragrances, are non-chlorine bleached. We also use unique absorbent layer, which is probably most absorbent in the pads market. Besides these benefits, our plastic in the pads is breathable, there for less irritation and discomfort when wearing our pads or liners.

Our Period Panties are designed to wear as a backup with pad, cup or tampon. Patented gusset provides has side pockets where the pad wings can be tucked in.

Menstrual cups are made of medical grade TPE which is safer material than medical grade silicone.

GENIAL DAY® pads is engineered to help with menstrual discomfort. Menstrual discomfort can be caused by various reasons: by hormones, by immune system or when wearing low quality non-organic pads. The clean materials, breathable bottom layer and natural tourmaline contained in the FAR-IR Anion strip can help with eliminating heat, odor, skin irritation, it can improve microcirculation therefor it can eliminate menstrual discomfort.

Some women also claim less cramps when using menstrual cup too.

When developing GENIAL DAY products, we look at the materials which can be suitable for sensitive skin, we do not use any allergens in our formulations or materials, also third party dermatological or biocompatibility tests prove GENIAL DAY products being hypoallergenic – which means less chances to get allergy or skin irritation while using our products. 


$1.90, on orders up to $2.00

$2.90, on orders from $2.01 up to $17.90 

$9.95, on orders over $17.90 up to $45

Free shipping -- orders value at checkout over $45.00 (after discounts)

If you would like to return a product, please contact our support number (888) 730-8358 or email us at info@genialday.com.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods or if underwear was worn or used.


Once your order is shipped, tracking information will be emailed to the email address you provided us at checkout.

1-2 business days for processing of your online order. Orders are not shipped or delivered on weekends or holidays.


We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. Except Hawaii and Alaska. Orders are fulfilled from US, IL.

To purchase our products in UK please go to www.gentleday.co.uk. Orders are fulfilled from UK.

European customer can purchase our products at www.gentleday.comOrders are fulfilled from Lithuania.

US customers can find GENIAL DAY pads and wipes in Natural Grocers, Weis market, part Bad Bath & Beyond, Harmon, Erewhon, FSA store online and many natural food stores. 

Canadian customers can find GENIAL DAY pads and wipes in Whole Foods, Well.ca and many other natural food stores.

 

We accept Visa, MasterCard, American Express, and Discover and PayPal.

Your card will be charged on the day of your subscription renewal

All of your personal information is kept safe and is never shared with others. We use SSL to keep all information safe and secure.

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